Frequently Asked Questions
Everything you need to know about shopping with Jacob's Piano Store.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic cotton and recycled fabrics in over 80% of our collections to ensure high quality with a low environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we can make changes within 60 minutes of placement. Please contact our support team immediately via live chat for urgent requests.