Returns & Exchanges

At Jacob's Piano Store, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer easy returns and exchanges within 30 days of delivery for all unworn apparel.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided in your confirmation email.

• 3.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.

• 4.
  Drop Off and Refund

  Drop the package at any authorized shipping location; your refund or exchange will be processed within 5-7 business days of receipt.